Results-driven leader with extensive experience in sales, operations, and growth, seeking an Inside Sales Director position within the Financial Services industry to leverage expertise in AI-powered sales enablement, CRM systems, and data analytics for revenue acceleration and operational excellence. Aims to drive significant improvements in sales processes and achieve ambitious business objectives by maximizing the value of innovative sales strategies and technologies.
Extensive background in sales leadership, operations, and growth, driving revenue increases and optimizing sales processes within diverse industries.
Proven ability to implement Conversational AI and Predictive Lead Scoring, demonstrated by a 3.1% increase in monthly sales at Uniorbit Technologies.
Expertise in reducing Customer Acquisition Cost (CAC) by leveraging AI-based auto dialers and intelligent routing, achieving a 35% (cold) and 45% (assisted) reduction.
Proficient in analytics transformation using Power BI and Tableau, leading to a connect rate of 76% and system utilization of 77%.
Successfully enabled hyper-personalized campaigns through Customer 360 and AI assistants, resulting in a 15% lead conversion uplift.
Experience in managing sales portfolios exceeding 500 Cr and facilitating over 1 million acquisitions with zero onboarding escalations.
Adept at developing and executing impactful campaign strategies through comprehensive market research, leading to a 30% increase in engagement at Vedantu.
Skilled in coaching and upskilling sales managers, improving CSAT scores by 25%.
Proven track record of increasing customer acquisition, operational productivity, and sales team efficiency through innovative strategies and automation.
Hands-on experience with CRM Systems (Salesforce, LeadSquared), G-Suite & Microsoft Office.
Sep 2021 – Present
Uniorbit Technologies Pvt. Ltd., Bangalore (Bangalore, India)
Oversaw all aspects of sales, operations, and growth strategies, ensuring alignment with organizational objectives and maximizing revenue potential.
Directed a team of 250+ revenue and operations personnel, driving sales and operational efficiency.
Championed the implementation of Conversational AI and Predictive Lead Scoring, optimizing the sales process and improving conversion rates.
Orchestrated analytics transformation using Power BI and Tableau to provide actionable insights, leading to data-driven decision-making.
Enabled hyper-personalized campaigns through Customer 360 and AI assistants, enhancing customer engagement and driving lead conversion.
Pioneered the integration of Geo-Fencing and Smart Route Planning to optimize field operations, improving sales coverage and productivity.
Conducted comprehensive product-market research utilizing LLM-powered AI agents and image/video analysis to inform product development initiatives.
Improved monthly sales by 3.1% through Conversational AI and Predictive Lead Scoring implementation.
Reduced Customer Acquisition Cost (CAC) by 35% (cold) and 45% (assisted) by deploying AI-based auto dialers and intelligent routing, exceeding industry benchmarks by 60%.
Achieved a 76% connect rate and a 77% system utilization rate through Power BI and Tableau analytics transformation.
Delivered a 15% lead conversion uplift through hyper-personalized campaigns enabled by Customer 360 and AI assistants.
Enhanced field productivity by 20% through the introduction of Geo-Fencing and Smart Route Planning.
Nov 2019 – Mar 2021
Vedantu Innovation Pvt. Ltd., Bangalore (Bangalore, India)
Oversaw all aspects of revenue generation and growth initiatives within the center, ensuring alignment with company goals and optimizing resource allocation.
Directed revenue and growth strategies for the center, aligning them with overall company objectives.
Developed comprehensive campaign strategies based on thorough market research to enhance brand engagement.
Coached and provided professional development opportunities to sales managers, boosting team performance.
Managed revenue-generating operations, ensuring optimal efficiency and effectiveness.
Secured a 120 Cr business transfer, demonstrating skillful acquisition and negotiation capabilities.
Elevated sales penetration from 17% to 95%, significantly expanding market reach.
Achieved a 30% rise in engagement through innovative and well-researched campaign strategies.
Improved CSAT by 25% through focused coaching and upskilling of sales managers.
Nov 2015 – Oct 2019
Magicbricks.com, Noida (Noida)
Managed revenue generation activities and implemented strategies to enhance sales and operational efficiency.
Formulated and executed innovative promotional strategies to drive customer acquisition and revenue growth.
Implemented automation initiatives and reporting enhancements to improve operational efficiency.
Developed and delivered training programs to enhance sales team skills and engagement.
Utilized data-backed management techniques to optimize sales performance and productivity
Achieved a 20% increase in customer acquisition through innovative promotional strategies.
Improved operational productivity by 18% through automation initiatives and reporting enhancements.
Mar 2015 – Nov 2015
Premia Group (Noida, Delhi NCR)
Managed revenue generation and growth initiatives, focusing on establishing an effective contact center and improving resource allocation.
Established a contact center to enhance customer outreach and sales efforts.
Optimized budget allocation to improve resource efficiency and maximize ROI.
Increased revenue by 12% through the implementation of performance targets within the newly established contact center.
Sep 2014 – Feb 2015
Investors Clinic (Noida, Delhi NCR)
Supported sales operations and implemented strategies to expand market reach and increase sales volume.
Drove initiatives to increase real estate sales and market presence.
Achieved a 10% increase in market share through strategic sales efforts
Jul 2010 – Jun 2014
Dish TV Group (Noida, Delhi NCR)
Led and managed a large sales team, ensuring targets were met and operational efficiency was optimized through strategic vendor management and MIS analysis.
Directed a 650-member sales team spread across India, cultivating a high-performance culture.
Managed operations with 4+ outsourcing vendors, ensuring seamless business processes and adherence to performance metrics.
Improved overall business efficiency through insightful MIS analysis and strategic recommendations.
Achieved 95% of sales commitments consistently, demonstrating effective leadership and team motivation.
Improved business efficiency by 10% through comprehensive MIS analysis and process optimization.
Dec 2007 – Jun 2010
Sparsh BPO (Gurugram, Delhi NCR)
Led a team of sales professionals at Sparsh BPO, fostering a high-performance environment and implementing engagement strategies to consistently surpass sales targets.
Managed and motivated a team to achieve and exceed sales targets consistently.
Implemented strategic engagement initiatives to drive sales performance.
Achieved Consistent exceedance of sales goals for 8 months, demonstrating strong leadership and effective team engagement.
May 2006 – Apr 2007
Finedge India (Delhi)
Focused on driving sales of VAS products and achieving individual sales targets, contributing to overall revenue growth and market penetration.
Drove sales of Value Added Services (VAS) through proactive customer engagement and effective sales techniques.
Earned top performer status six times, demonstrating consistent sales excellence and a strong commitment to exceeding targets.
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